Solugenix has partnered with Dynamics Software to provide Service Management for Dynamics AX. Service Management provides you the key functionality to manage your service business and supports you in realizing and improving your customer satisfaction level. Dynamics Software Service Management is the first solution worldwide certified for Microsoft Dynamics for Microsoft Dynamics™ AX 2009.
WHAT WE OFFER
Service Management Overview
- Fully integrated with the standard AX enterprise portal
- Enables customers and service engineers to have real-time service management information available
- Customers and service engineers can create service calls via the web
- Service engineers can start service tasks directly from the web
- Service engineers can report back worked time, used spares and travel time
BENEFITS & CAPABILITIES
Service Management Capabilities
- Supports tracking and tracing of service requests
- Supports multi level object (e.g. sites, systems, components) maintenance
- Manages contracts, including Service Level Agreements (SLA), periodic invoicing, revenue recognition and price agreements
- Provides full financial forecasting and cost evaluation
- Supports service logistics, financials and work orders for the service crew and workshop
- Real time statistics on costs and revenues regarding a service contract/object
- Integration with Microsoft® MapPoint® for route optimizations
Service Management Benefits
- Increased service revenue creation and cost containment
- Increased contribution of service to total company results
- Improved service operational performance and efficiency
- Increased % installed base under service contract
- Improved levels of customer satisfaction and retention
- Enhanced competitive market differentiation
- Increase in workforce productivity and first time fix %
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