SOLUGENIX IT INFRASTRUCTURE SUPPORT SERVICES

There’s a way to reduce costs, employ high quality senior technical resources to maintain your critical business systems, ensure high system availability, and guarantee data security to keep your business operational.

WHAT WE OFFER

With our expertise in IT infrastructure support, you can rest easy knowing we:

Proactively monitor your systems, server and network performance, and utilization
Ensure your data back-ups are reliable
Secure your data and network
Reduce your risk of major IT outages
Lower your support costs
Reduce your management headaches

You have access to our state-of-the-art monitoring tools and process methodologies which align with best practices in the industry, backed by our consistently maintained technology certifications in various platforms. We specialize in capacity planning and business continuity strategies for your IT environment as it grows with your business needs.

BENEFITS & CAPABILITIES

TIER 1


Systems Server / Network Monitoring and Support	Data center support services, network operations center (NOC) Event log monitoring, health check Resource monitoring Service availability monitoring Implementation and maintenance of the network infrastructure (i.e., cabling- racking/LAN/WAN/WLAN/VoIP/VPN/network security).

Server Security Management	Security administration File-sharing permission administration User account and password policy administration

Data Protection Maintenance and Support	Backup server setup, configuration, and troubleshooting, data backup verification, data recovery services

TIER 2


Server Procurement	Server set up and connection onto network Patch management Server service availability/troubleshooting Virtualization

Network Issue Resolution, Maintenance, and Support	Basic network connectivity troubleshooting Wireless network configuration, alerting, firewall management

Disaster Recovery Services	Disaster recovery review (DR exercise - retrieve/restore)

TIER 3


General	Training and consultation services Data center optimization & consolidation Design and product recommendations, evaluations, configurations Capacity planning of equipment and network

Server Application Installation, Removal, and Support	Microsoft Exchange Server email Microsoft Dynamics AX, SharePoint, CRM Non-Microsoft applications

Web Development , Hosting and Support	Web Hosting Website design and development

Email Server Hosting and Support	Microsoft Exchange/Outlook implementation and hosting Configure users and maintain email storage Email performance tuning

Remote Connectivity Maintenance and Support	PDA server setup, Blackberry server setup, PC anywhere server, VPN server

Remote Network and Data Center Operations	Facility and server/network infrastructure for a complete data center operations solution

Complex Network Issue Resolution, Network Optimization	Complex network connectivity troubleshooting Network optimization and management - performance and bandwidth analysis

counter customizable