The Center of Excellence (COE) is at the hub of the Helpdesk, providing extensive resources in the areas of reporting, communications, training, quality assurance, escalations and strategic planning. The COE is the conduit by which information is shared between our team and yours. By applying our proven strategies for superior support while keeping you business goals in mind, technology support will be a seamlessly integrated into your existing environment.

We can help you troubleshoot application errors or answer "how to" questions, even resolve slowness in the application response time. When you're productivity relies on your business applications, you can count on us to:

• Provide remote support via phone, e-mail or chat service
• Agents will research and resolve technical problems, performing front-line, Single-Point-of-Contact (SPOC) assistance for Helpdesk Customers

• In-office support
• Phone and e-mail remote support
• Dispatch techs