IT Services & Solutions Blog

What you need to know about proactive customer issue monitoring

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitabi...

The Benefits of Intelligent Case Management

Whether you are in Customer Service or IT/Technical Support, case management is central to what your teams do ...

Establishing Key Performance Indicators

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service managemen...