Inconsistent service delivery, encumbering legacy CRM software, high case volumes, and disjointed service teams are just some of the issues faced by many customer service teams. While some may have tools that work, they don’t all work together. ServiceNow® alleviates these issues with an integrated platform that bridges communication between teams.
Solugenix is bringing the future to Customer Service Management with an integrated cloud-based platform —ServiceNow. The ServiceNow platform combines functionality and form in a way that truly streamlines the way Customer Service works.
Discover the Power of ServiceNow for CSM
ServiceNow’s solution to Customer Service Management brings Customer Relationship Management (CRM) into the next era. Its powerful features are both intuitive and enabling.
Accessible omni-channel customer service support interactions
Enabling self-service catalogs that reduce case volume and repetitive tasks
Integrated Field Service and Incident, Problem, Change, Configuration —all in one place
Enhanced case management that enables faster resolution of issues
Proactive issue handling with automated root cause identification and resolution
Integrated case resolution to streamline communication across different parts of the business
Complete service transparency between agents and customers for enhanced case resolution
Deeper customer connections with customer satisfaction surveys
✔ Ameliorate Customer Experiences with intelligent case management and omni-channel engagement
✔ Solve problems quickly with automated Root Cause identification and resolution
✔ Overcome internal service team “silos” with real-time collaboration capabilities
✔ Increase customer retention with better insights into customer experiences
✔ Respond to customer concerns before they become an issue
✔ Improve brand image and customer loyalty by identifying issues and solving them before they cause disruption
Who We've Helped
Solugenix has a track record of successful Customer Service Management projects within the following industries:
IT & Telecommunications | Healthcare | Financial
Manufacturing | Entertainment | Professional Services
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CoSMoS℠ Customer Service Maturity Model
Solugenix brings today’s service firms into the future with CoSMoS. CoSMoS helps customer service organizations understand where they rank, compared to other service organizations, on the maturity scale and enables them to make make changes that improve ROI for their organization.