Virtual Support Services for ServiceNow

It’s not always easy to find ServiceNow professionals when you need them. Finding qualified people is time-consuming, expensive and stressful.  That’s why you need an experienced technology staffing provider to help your organization find the professionals while you enjoy the freedom of not having to recruit. We have experienced ServiceNow virtual administrators and developers dedicated to supporting ServiceNow, so your team can focus on its core responsibilities.

General Administration and Support

  • User Administration
  • Group Administration
  • Role Administration
  • Access Control List (ACL) setup
  • LDAP/SSO Integration
  • Configuration Item Updates – Manual

Application Maintenance and Support

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Events and Notifications Management
  • Self Service Portal
  • Service Level Management
  • Service Catalog and Service Request Management

Value-added Services

  • Application Change Requests/Enhancements*
  • UI customization
  • Workflows
  • Update Set Management / Promotion
  • Unit Testing*

How We Can Help

Solugenix offers comprehensive virtual admin and support services:

The Benefits

  1. Ameliorate Customer Experiences with intelligent case management and omni-channel engagement
  2. Solve problems quickly with automated Root Cause identification and resolution
  3. Overcome internal service team “silos” with real-time collaboration capabilities
  1. Increase customer retention with better insights into customer experiences
  2. Respond to customer concerns before they become an issue
  3. Improve brand image and customer loyalty by identifying issues and solving them before they cause disruption

Who We've Helped

Solugenix has a track record of successful Customer Service Management projects within the following industries:

IT & Telecommunications

Healthcare

Financial

Manufacturing

Entertainment

Professional Services

Where Can I Find Good ServiceNow Talent?

Finding the best ServiceNow staff isn’t an easy task. In this infographic, we help companies uncover where are the top metro areas for good ServiceNow talent.

ServiceNow for CSM transforms customer service into what it should be:

EFFORTLESS

CONNECTED

PROACTIVE

Access ServiceNow Support Any Time

Learn how Solugenix ServiceNow virtual admin services can augment your existing team to comprehensively support your ServiceNow instance. Want to get in touch immediately? Call 1-866-749-7658 or email us at info@solugenix.com for more information.