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Case Studies

See how Solugenix clients are successfully overcoming their biggest technology and support challenges.

40% increase in customer satisfaction

Find out how we reduced customer call times and improved communication delivery, all while reducing call center costs, enabling our client to shift resources to other areas of the business.

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IT help desk reduces average call wait times by 8min

Solugenix implemented an IT help desk solution for a privately-owned banking and lending institution with 85 retail branches in southern California and approximately $14 billion in deposits.

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Single Point of Contact Provides Consistent Support Experience

The Solugenix team initiated centralized support for major applications through a 24x7 support model, resulting in enhanced efficiencies and productivity for end users

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Solving an Order-to-Cash Backlog & Accounts Receivable Crisis

Discover how we helped two clients escape a backlog crisis created by an Order-to-Cash (OTC) vendor & recover their customer service ratings

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Leading Financial Firm Benefits from Scalable Staffing Solutions

Global investment management organization turned to Solugenix to fill its many finance and accounting positions

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Eliminating Outages with ITIL Service Management

Reinventing support services for a global Investment Management organization using time-tested Service Management principles

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Robotic Process Automation Boosts Risk Analysis Process Efficiency

Discover how one company significantly reduce its labor expenditure by upwards of 6,000 hours per year.

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Robotic Process Automation Streamlines Application Checkout Process

Find out how our solution cut the number of work hours required for the process by 75%, saving 200 hours of labor on average per month.

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Robotic Process Automation Reduces Manual Effort Involved with PO Processes

See how one company was able to use automation to eliminate a remarkable 3,500 estimated labor hours annually.

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Single Point of Contact Technology Support for Iconic Quick Service Restaurant

In response to their growing list of technology vendors, this iconic quick service restaurant (QSR) needed to simplify their support under a single point of contact.

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Legacy POS System Support Overhaul

An iconic quick service restaurant found itself increasingly constrained by a point of sale system that was reaching the end of life at a majority of locations.

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Innovative Onshore Retail Tech Support Model Boosts Efficiency at 2,000 Quick Lube Locations

A quick lube auto service provider sought an experienced partner to fulfill the ongoing technical and service desk needs of thousands of locations via a remote support model.

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Scalable POS Platform Uplift for Quick Lube Auto Service Provider

Solugenix provided software testing for an innovative point of sale system that increased compatibility, improved ease of use & streamlined future updates across 2,000 franchise locations.

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$8,600 reduction in training & onboarding costs per hire

Discover how identifying & hiring the right candidates helped this rapidly-growing client reduce their training and onboarding costs.

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$40k cost reduction per hire in 80% less time

Find out how our "just-in-time" hiring model resulted in a two-month salary savings per new hire, in addition to substantial time saved.

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