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Industry Specialization

Driving Growth for Multi-Unit QSRs and Retail

Count on seamless operations across every location, powered by AI with a human touch so you can boost revenue, delight guests, and stay ahead of the competition.

Tech Failures Are Costing You More Than Just Downtime

Your technology stack is the backbone of your retail and QSR operations. When just one system goes down, it can stall your whole business, frustrate frontline teams, and disrupt revenue.

When tech issues hit, your team is left scrambling instead of serving customers. Slow, confusing support means problems linger, franchisees get frustrated, and your business focus shifts from growing to constant firefighting. It’s easy to feel stuck in a cycle you can’t control.

Ready to break the cycle? Our proactive support combines AI with a human touch to catch issues before they disrupt your stores. Seamless integration and automated processes keep everything running smoothly, while real-time dashboards deliver clear insights across all locations—so you stay in control, your teams stay focused, and your customers stay happy.

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Eliminate Tech Stress & Free Your Team

Ready to stop fighting fires and start growing your business? Let’s chat about how our AI-enhanced, human-led support can stabilize your operations today.
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Managed Services Built on Decades of Retail Trust

We’ve spent decades helping multi-unit brands thrive. Let our expert teams handle your unique tech needs so you can focus on what’s next for your business.

Retail Technology Support

Ensuring your essential retail tech, from POS to digital menus, runs smoothly. 

Custom App Development

Building tailored mobile ordering and loyalty apps to give you a competitive edge. 

Consumer Service Desk

Managing customer inquiries and feedback to protect your brand and delight guests.

Change & Release Management

Executing smooth software updates and system changes with minimal disruption. 

Level 2 & Level 3 Production Support

Resolving complex technical issues quickly to maximize system stability and uptime. 

New Technology Rollouts

Managing seamless technology deployments across all your restaurant locations. 

Multi-Channel Support & Service Strategies

Delivering a consistent, high-quality customer experience across all channels.     

Retail Analytics & Dashboards

Turning your sales and operational data into clear, actionable business insights. 

Security, Testing & Updates

Protecting your systems and data with rigorous security, testing, and updates.

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See How We’ve Helped Brands Like Yours Thrive

Take a look at how we’ve helped top retailers bring sanity back to their support systems—all while keeping the unique spark that makes their customers love them.

View Our Case Studies

Don't Take Our Word for it...

Check out what our retail clients have said about us

 "Bringing Solugenix on board has been one of the best decisions for my team. They helped us gain control over a complex IT landscape across all of our sites, providing much-needed structure and support."

VP of Operations

 "They developed a platform that allows our General Managers to check ticket statuses, view comments, and add their own updates. I often tell others in our industry that Solugenix has been a breath of fresh air."

Sr. Manager, IT & Operations

 "Our team’s success wouldn’t be possible without Solugenix. They introduced multiple easy ways to generate IT tickets—including text, phone, web portal, and mobile apps—making support more accessible for everyone." 

VP of Technology

“You really set the gold standard for me in terms of being a flexible and engaged business partner. It's been an honor and a pleasure working with you.”

VP of Retail Systems Management

Experience the Solugenix Digital Advantage

Our partnership approach combines experienced teams and a proven methodology to reduce risk, improve stability, and help you achieve peak operational efficiency.

Your Partner in Technology Support for Over 50 Years

Technology support might not be your main business, but it's been ours for more than five decades. We offer a level of support center experience that leads to faster issue resolution, so you can keep your operations running smoothly and efficiently.

A Proactive Approach to Support

We take a complete view of your retail technology. This allows our support professionals to not only solve immediate problems but also to use data to spot trends and prevent future issues before they happen. It’s all about reducing escalations and keeping your systems stable.

Structure and Stability for What's Ahead

Think of us as your strategic support partner. We provide the management oversight and key performance metrics you need to ensure every job is done with the highest quality. We’re here to build a foundation of stability that you can rely on as your business grows.

Dedicated Experts, Predictable Costs

Our approach is simple: we combine dedicated, onshore technology experts with proven tools and processes tailored to your needs. This results in leaner operations, new efficiencies, and predictable, fixed monthly costs that help reduce your year-over-year expenses.

Insights from Decades in Multi Unit Retail

Leverage our extensive experience in helping multi-unit retail operations like yours streamline processes and run more efficiently.

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Connect with our team to discuss your business requirements

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