--- title: Support Center Services — Remote US-Based Support Centers by Solugenix description: Solugenix Support Center Services can improve your service quality, alleviate regulatory concerns and fortify your brand’s positive image. image: https://www.solugenix.com/hubfs/Untitled%20design%20(98).png --- [![Solugenix 2024 logo final White](https://www.solugenix.com/hubfs/Solugenix%202024%20logo%20final%20White.svg "Solugenix 2024 logo final White")](https://www.solugenix.com?hsLang=en) [![Book a Call](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/d7c16ffc-be0e-411b-8060-7830f93034a6.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/d7c16ffc-be0e-411b-8060-7830f93034a6) ** ** [![Solugenix 2024 logo final Color](https://www.solugenix.com/hubfs/Solugenix%202024%20logo%20final%20Color.svg "Solugenix 2024 logo final Color")](https://www.solugenix.com?hsLang=en) [![Book a Call](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/d7c16ffc-be0e-411b-8060-7830f93034a6.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/d7c16ffc-be0e-411b-8060-7830f93034a6) ** ** **Menu** ** ** [![Book a Call](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/d7c16ffc-be0e-411b-8060-7830f93034a6.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/d7c16ffc-be0e-411b-8060-7830f93034a6) ![Untitled design (98)](https://www.solugenix.com/hs-fs/hubfs/Untitled%20design%20(98).png?width=2000&name=Untitled%20design%20(98).png "Untitled design (98)") # Support Center Services Leverage the value of our TRACESM Center of Excellence to drive successful outcomes for your customers. ## Delight Your Customers & Fortify Brand Loyalty Solugenix is the Support Center partner dedicated to elevating your brand. We design your contact center solution to provide your customers with the best experience possible every time. When choosing a partner for your support centers, you are partnering with an organization that will become the face of your business. That is why we dedicate ourselves to delivering great impressions and treating your customers like our own. Solugenix Support Center Services can improve your service quality, alleviate regulatory concerns and fortify your brand’s positive image. Let us help you create exceptional customer experiences that make you stand out from the competition ![Product-Support-Desk](https://www.solugenix.com/hs-fs/hubfs/Product-Support-Desk.jpeg?width=826&name=Product-Support-Desk.jpeg "Product-Support-Desk") ### Ready to learn more? Connect with our Support Center Services team to discuss your business needs [![Book a Meeting](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/2457a0bb-a486-4191-ae20-6b760449772b.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/2457a0bb-a486-4191-ae20-6b760449772b) ## Our Support Center Services Resolving support services challenges can be draining on an organization. We offer a variety of support center solutions to ensure your precise needs are met... ** #### Remote Support with a US-based Workforce Increase the quality of your support function while keeping costs down with a remote support team based in the US. [Remote Support with a US-based Workforce](https://www.solugenix.com/support-center-solutions#tab1) ** #### IT Service Desk Improve your team’s productivity using skilled and reliable IT Support to get your team back on track [IT Service Desk](https://www.solugenix.com/support-center-solutions#tab2) ** #### Application Production Support Desk Finally resolve deep-rooted application issues with help from the experts [Application Production Support Desk](https://www.solugenix.com/support-center-solutions#tab3) ** #### Product Support Desk Technical, Clinical or other specialized product support including Technical Support for Medical Devices. [Product Support Desk](https://www.solugenix.com/support-center-solutions#tab4) ** #### Order-To-Cash Business Desk Increase the quality of your support function while keeping costs down with a remote support team based in the US [Order-To-Cash Business Desk](https://www.solugenix.com/support-center-solutions#tab5) ## Remote Support with a US-based Workforce ![](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-3.jpg?width=1000&height=700&name=act-change-image-3.jpg) ![](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-4.jpg?width=1000&height=700&name=act-change-image-4.jpg) ![act-change-image-2](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-2.jpg?width=1000&height=700&name=act-change-image-2.jpg) ![act-change-image-1](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-1.jpg?width=1000&height=700&name=act-change-image-1.jpg) Increase the quality of your support function while keeping costs down with a remote support team based in the U.S. - Flexible Business Hours for Different Customer Time Zones - Highly-skilled and educated support agents - Multi-Lingual Agent Services - Focused staff that rarely changes - Continuous Training for Agent Growth - Budget conscious service costs [![Book a Meeting](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e) ## IT Service Desk ![act-change-image-6](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-6.jpg?width=1000&height=700&name=act-change-image-6.jpg) ![act-change-image-5](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-5.jpg?width=1000&height=700&name=act-change-image-5.jpg) ![act-change-image-1](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-1.jpg?width=1000&height=700&name=act-change-image-1.jpg) ![act-change-image-7](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-7.jpg?width=1000&height=700&name=act-change-image-7.jpg) Improve your team’s productivity using skilled and reliable IT Support to get your team back on track - Tier 1 Technical Helpdesk - Tier 2 Technical Support - Desktop & Desk-Side Support - Application Support - VIP support - Customizable Support tuned to the needs of your business [![Book a Meeting](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e) ## Application Production Support Desk ![act-change-image-8](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-8.jpg?width=1000&height=700&name=act-change-image-8.jpg) ![act-change-image-10](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-10.jpg?width=1000&height=700&name=act-change-image-10.jpg) ![act-change-image-9](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-9.jpg?width=1000&height=700&name=act-change-image-9.jpg) ![act-change-image-11](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-change-image-11.jpg?width=1000&height=700&name=act-change-image-11.jpg) Finally resolve deep-rooted application issues with help from the experts. - Business Application Functionality Support - Database Application Troubleshooting - Proactive Application System Monitoring - Business Application Data Reconciliation - Batch Support Monitoring and Issue Resolution [![Book a Meeting](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e) ## Product Support Desk Technical, Clinical or other specialized product support including Technical Support for Medical Devices. - Complaint and Inquiry Intake and Processing - Product Recall - Field Service Dispatch Coordination - Sales and Service [![Book a Meeting](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e) ## Order-To-Cash Business Desk Drive revenues with streamlined order management and relationship-based collection management: - New Account Setup and Maintenance - Order Processing - Consignment Account Management - Account Reconciliation - Delinquency Management - Collections  - Returns  - Cash Application - Field Service Support [![Book a Meeting](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e) ![Support Center](https://www.solugenix.com/hs-fs/hubfs/Untitled%20design%20(83).png?width=533&height=324&name=Untitled%20design%20(83).png) ### Support Center Case Studies See how we've helped companies like yours overcome industry challenges [![Explore Case Studies](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/ef86ba8b-104f-4e89-a435-531e615aba20.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/ef86ba8b-104f-4e89-a435-531e615aba20) ## TRACE™ Center of Excellence ### Custom Solutions Our Center of Excellence (COE) deepens its partnership with you by analyzing your current processes & applying customized solutions to deliver specific improvements. [![Explore the TRACE COE](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/beb97ec0-dc93-4982-9197-0211bc041810.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/beb97ec0-dc93-4982-9197-0211bc041810) ### Sustainable Growth Improvements can include everything from workforce and management training to process improvements that are sustainable and adaptable for the long haul. ## Ways We Can Help ** **Regulatory Compliance** - FDA - HIPAA - ISO - Sarbanes Oxley (SOX) ** **Support Levels & Models** - Dedicated or Shared Services Model - Customized Tiered Support Levels – L1, L2 and/or L3 ** **Coverage & Hours of Operation** - Worldwide Live Answer Options (24x7x365) - Centralized Support/Follow-the-Sun ** **Contact Channels** - Telephone - Email - Web - Live Chat - Mobile ** **Flexible Location Options** - Off-Site Service at Our Facility - On-Site at Your Facility - Off-Site/On-Site Hybrid (e.g. During Transition) ** **In-Sourced & Outsourced Workforce** - Workforce optimization - Proactive work load assignment - Training development & delivery - Monitoring & escalation processes - Remote Support / Field Support - Option to transition existing staff to our team # The Results When you partner with Solugenix to meet your Support Center Service needs, you will experience these results... ** #### Regulatory Compliance Strict adherence to regulatory and employment requirements means you worry less about negative effects from non-compliance. ** #### Increased Uptime Your organization will benefit from an optimized workforce that reduces downtime and unnecessary expenses. ** #### Becoming a Service Leader Our staff, training processes & closely monitored service levels will elevate customer service performance and improve your brand image. [![Book a Meeting](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/386f62ed-9466-4899-8f0a-8df6cf13726e) ### Struggling to compete on service quality? We can get your support center back on track! [![Book a Meeting](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/2457a0bb-a486-4191-ae20-6b760449772b.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/2457a0bb-a486-4191-ae20-6b760449772b) ## Support Center Excellence Blog Discover how to improve service quality, alleviate regulatory concerns & create exceptional experiences that ensure you stand out from the competition Want more customer support content and ideas? [![Visit Our Blog](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/7c47733d-6097-4be9-8b15-cd4085cb6757.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/7c47733d-6097-4be9-8b15-cd4085cb6757) [** ](https://supportservices.solugenix.com/case-studies?hsLang=en) Read #### Case Studies → [Case Studies](https://www.solugenix.com/case-studies?hsLang=en) [** ](https://about.solugenix.com/?hsLang=en) Learn More #### About Us → [About Us](https://about.solugenix.com/?hsLang=en) ## Ready to Get Started? Schedule time to share your business requirements [![Book a Meeting](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2232601/2457a0bb-a486-4191-ae20-6b760449772b.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2232601/2457a0bb-a486-4191-ae20-6b760449772b) Solugenix Technology & Process for Growth 601 Valencia Ave, Suite 260 Brea, CA 92823 Call us: [1-866-749-7658](tel:+1-866-749-7658) ### Schedule a Sales Consult @2023 Solugenix Corporation