Technology & Process for Growth

There is no shortcut for experience. Back when IBM and Burroughs were focused on selling hardware and throwing in software and services as an afterthought, Solugenix was the first company to specialize in software development and services. Since then, we've outlasted all of our competitors and have maintained a stable team for more than 50 years.

That stability is our greatest asset, because it has given us the opportunity to develop mature processes that eliminate uncertainty in outcome, uncertainty in schedule and uncertainty in budget. Our resilience and collective expertise ensures you get the certainty you’re looking for from your technology partner.

While you may not have heard of us, you’ve definitely seen our work: whenever you map a route, order a hamburger or check the balance of your mutual fund. Our team developed those technologies for our clients and the business processes that made them a success.

Digital is the new normal for customer experience, employee engagement, optimizing operations, talent development and is at the core of corporate strategy. Research indicates rapid digitalization would accelerate enterprise technology adoption journey from early adopters to early majority, as companies race to gain competitive advantage in a digital market.

Choosing the right strategic partner in the enterprise digital transformation journey saves valuable time and resources, and provides an edge by getting it right the first time.

According to McKinsey & Company, nearly 45% of business tasks can be automated based on business rules. Robotic Process Automation (RPA) can help you begin that process in a cost-effective and non-invasive way.

"Bots" are simply software programs that mimic the behavior of your human staff, eliminating mistakes from human error and freeing your team to focus on more complex tasks. Rather than replacing company software, RPA takes advantage of existing applications to perform tasks the same way your employees do.

We offer a single point of contact for all your retail support needs. Eighty percent of customers say the experience a company provides is as important as its products and services, according to research by IBM.

For retailers, this reality raises the bar on what to expect from your support partner. It's more than simply answering the phone. By then, it's often far too late.

Instead, a support partner should take a proactive stance. Which means putting in just as much work as you are at monitoring, iterating and optimizing for a stellar customer experience.

Solugenix is a leader in ServiceNow customer satisfaction, driving digital transformation and accelerating positive change across industries for mid-size enterprises and the Global 2000.

We bring decades of IT Service Management and Customer Service Management expertise to all our engagements. Combined with process maturity, this ensures successful and efficient ServiceNow platform implementations.

Solugenix specializes in working with technology-driven industries, and we understand what your business requires to deliver exceptional experiences.

We understand time is money. A faster time to close not only eases cashflow, but it enables you to cycle more frequently and keeps your customers happy and coming back to do more business.

With offices around the world, we're able to ensure each task is performed optimally and on a 24-hour clock. We play mortgage hot potato, because we know that's where the value is.

But economics isn't really your concern — you want to know about our quality and process maturity. In other words, can we improve your service level efficiency and ROI at the same time?